Cookie beleid

1. General
Knowlex (hereinafter "Knowlex", "we") primarily uses cookies to improve your browsing experience on (hereinafter the "Marketing site"), the Knowledge platform of KNOWLEX (hereinafter the "Platform"). All data KNOWLEX obtains from these cookies are anonymous and will only be used to understand the customer's experience on the Site and the Platform with the aim to improve the performance and usability of this Site and Platform.

KNOWLEX has the right to update this cookie policy by publishing a new version on the Site. It is therefore highly recommended to regularly consult the Site and the relevant page on which the cookie policy is published, in order to be certain you have knowledge of any changes. Once a new cookie policy will be implemented, your consent regarding the use of the cookies will be requested again.

2. What is a cookie?
A cookie, also known as a HTTP cookie, a web cookie or a browser cookie, is usually a small text file sent from a website and stored in the user's web browser, resp. on the device of the user while a user is browsing on a website, resp. is using a mobile application. When the user in the future surfs on the same website, the data stored in that cookie can be retrieved by the website in order to notify the website of the last activity of that user. Cookies were designed as a reliable mechanism for websites to remember the status of the website or the previous user activity of a certain user. They help us to optimize your visit to the Site and Platform, to remember technical choices (e.g. choice of language, newsletter, etc.) and to offer more relevant services and offers. If you wish to consult the Site and the Platform resp. use it, KNOWLEX encourages you to enable cookies. However, if you choose to not do this, you are always free to disable the cookies.

Cookies may include: clicking on certain buttons, logging-in or a record of the pages which were visited by the user, even months or years ago. Although cookies cannot contain viruses and cannot install malware on the host computer, tracking cookies, and especially third-party tracking cookies are often used as ways to establish long-term data from the browser history of individuals together. This implies major privacy concerns that gave rise for European and US lawmakers to take action in 2011. This cookie statement is in accordance with current Belgian law (Law of 07.10.2012 laying down rules on electronic communications, BS 09/20/2012).

This Site/Platform uses different types of cookies:
Strictly necessary cookies: As the name suggests, these cookies are strictly necessary to enable you to surf the Site, resp. use the Platform or to provide certain functions you requested.
Functionality cookies: These cookies improve the functionality of the Site and the Platform by remembering your preferences. For example, you can set up your profile on the homepage.
Tracking Cookies: These cookies will survive user sessions. When the Max-Age of a permanent cookie is set at one year, then, within that year, the initial value – stored in that cookie – shall be sent back to the server each time the user visits the server. This is done to save a vital piece of information, such as how the user initially came to the Site or the Platform. For this reason they are also called tracking cookies. For example, once you have chosen your preferred language, the Site/Platform will record your preference in a persistent cookie and save it in your browser. When you visit the Site/Platform again, the Site/Platform will use that persistent cookie to ensure that the content is delivered in the desired language.
Performance Cookies: These cookies help to improve the performance of the Site and the Platform, so as to provide a better user experience. KNOWLEX uses Google Analytics, a popular web analytics service provided by Google Inc. Google Analytics uses cookies to help KNOWLEX to analyze how users use the Site/the Platform. It records the number of visitors and it provides KNOWLEX with information on their overall behavior - such as the typical duration of a visit to the Site or the number of pages a user views on average.
Third party cookies: In order to support its communications, KNOWLEX has anchored its content in social media channels such as YouTube, Facebook, Twitter and LinkedIn and KNOWLEX makes use of the sharing features on social networks. The channels that KNOWLEX uses may contain cookies of these websites, but KNOWLEX does not verify this. You should consult the relevant website of these third parties to learn more about these cookies.

3. List of the cookies the Marketing site uses
The table below lists the cookies that KNOWLEX , where appropriate, collects and the information such cookies save.
Google Analytics cookies
We use Google Analytics cookies to collect data about your visits to our Site. For more information on how these cookies work, please consult the cookie and privacy statement of Google.
• _GA
• _GID
Hotjar cookies

We use Hotjar cookies to analyze information on your surfing behavior and computer mouse movements. Please consult the Hotjar cookie policy for more information on these cookies.

4. List of cookies the Knowlex platform uses
Intercom cookies
• intercom-lou-* and intercom-session-*: These cookies are used by our instance of Intercom, a tool we use to interact with users and to analyze user behavior.

Knowlex cookies
• auth: This cookie saves your authentication.
• preferred_language: This cookie saves the visitor's preferred language

5. Disabling cookies
There are a few possibilities to avoid the storage of cookies. Please visit the websites of the different browsers to learn how you can block the storage of cookies. Please realize that when you decide to delete all your cookies, you probably will have to fill in all your usernames and passwords again on the websites you visit, where before you did not have to think about them. As already mentioned, cookies really can have an added value to your surfing experience on the web.

If you want to know more about cookies, please visit the site This site provides more information on cookies, explains in detail how to delete the cookies and shows you how you can allow familiar sites to storage cookies on your computer.

6. Contact Knowlex
Kerkstraat 108
9050 Ghent (Belgium)

Last update: 20/07/2018

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